Return to work
$150 + GST
This course is designed for anyone who has dealings with customers / clients whether these are internal or external to the organisation – where there is potential for aggression, dispute or simply miscommunications. Code Black training assists in understanding and effectively dealing with difficult customers for the best possible outcome. It seeks a productive, pragmatic outcome when initially this seems unlikely.
Who should attend?This course targets customer service officers or anyone dealing with the public, customers or clients.
- Understand difficulties of communication with a ‘difficult person’.
- Identify the blocks to effective communication.
- Discuss solutions to overcome communication blocks.
- Understand what strategies may assist you in managing your reactions.