Protecting your privacy and the confidentiality of your personal information is important to us, as it is fundamental to the way we conduct business.

Recovre Pty Ltd ("Recovre") is sensitive to privacy issues and treats very seriously the ongoing trust you have placed in us.

Who is Recovre?
Recovre Pty Limited ("Recovre") provides specialist solutions to help manage the health of workforces, businesses and injured persons throughout Australia

What is personal information?
Personal information is any information whereby your identity may be ascertained.

What is the purpose of the collection of your personal information?
Where it is possible we will collect personal information directly from you. We need to collect personal information to provide the functions and services referred to above.

In the course of undertaking our functions and activities as stated above, it may be necessary (depending on the nature of the services we provide for you) to collect from and disclose to the following third parties your personal information (including sensitive information and health information):
a.your nominated treating doctor and any other treating practitioner who, by agreement is deemed necessary;
b.appointed return to work co-ordinator of your employer;
c.referring agency; and
d.persons/organisations engaged by Recovre.

Except as stated above or as otherwise required or authorised by law such as state workers compensation legislation, we will not use your personal information, collect your personal information from, or disclose your personal information to any third party, without your prior knowledge or consent.

If necessary personal information is not provided, we will be unable to do business with you.

Contacting us about access and correction of your personal information
Recovre aims to ensure that your personal information is accurate, up to date and complete. You can contact us on 1300 360 528, EST 9am – 5pm, Mon-Fri if you would like to seek access to, or revise your personal information or feel that the information we currently have on record is incorrect or incomplete.

If you believe that the privacy of your personal information at Recovre has been interfered with you may lodge a complaint by contacting us on 1300 550 276, EST 8am – 5pm, Mon-Fri or in writing to National Quality and Compliance Officer, PO Box 13345 Law Courts,277 William St, Melbourne VIC 8010. Your complaint will be managed and resolved through our internal Privacy Complaint Procedure.

If, however, you are not satisfied with the way Recovre has handled your complaint you may contact the Federal Privacy Commissioner.

Direct marketing and your privacy
From time to time we may advise or offer you information on other Recovre products or services that may be relevant and of interest to you. If you do not wish to receive these offers or information, please call 1300 550 276 8am–5pm, Mon-Fri and ask to be put through to the Recovre Communications team, or indicate your decision in the appropriate area of the Privacy section of our website at http://www.recovre.com.au/.

Website Privacy Statement
In the course of using this site you may provide Recovre with personal information. Recovre will use all reasonable measures to protect any such information from being used for any other purpose other than your intended purpose.

If you would like further information regarding Privacy in general or the National Privacy Principles, please visit the Federal Commissioner's website http://www.privacy.com.au/.